We have made several purchases here over the years. They do a great job! Competitive prices, knowledgeable staff and super installers.
After purchasing a new home, we knew that we would have some flooring to replace and we wanted quality flooring that would last a long time. Carpet Bonanza was the place for us! The shopping/purchasing process was smooth and the installation was quick and looks terrific. As we consider replacing other flooring, Carpet Bonanza will be our first stop.
I went to Carpet Bonanza with a very specific question on trying to source a particular kind of flooring. While they weren't able to get it for us (for reasons totally out of their control - the manufacturer makes it only for a certain warehouse on the east coast and no one else), they went above and beyond in trying to get it, finding the reasons why they wouldn't be able to get it, and then staying in touch with me. When we redo another part of our house, we will definitely contact them again!
Charged top dollar for a quick and dirty job. I would normally do the work myself and in this case I wish I did. I had the flooring hired to make it easy and more convenient for me and it ended up being a pain. They removed the old flooring and installed new. They made a complete mess of my house and didn't bother to clean any of it up. Half the job is the clean up, I don't care what industry it's in. If you really want return customers it's the small things that matter. I wouldn't be so mad if it was a cheap job, but it wasn't. What's even more frustrating is that I complained and they didn't do anything, again if you really want return customers at least do something, anything. I will never go back here and I sure as hell wouldn't recommend them. Go somewhere who cares about their customers, especially if you're paying good money!
Dale was very helpful in finding the exact color carpeting that I wanted, as well as something very soft yet durable. He recommended high quality padding in case of any pet accidents. Dale was great to work with! He returned all calls promptly and really knew his products. The gentleman who measured was efficient & professional. The carpet installers did a fantastic job! They were respectful of our home & our time. There had been a miscommunication regarding furniture that needed moving, but they rolled with the changes without a single complaint. The new carpet looks terrific! They installed it nice and tight so it lays very smoothly. No seams are visible. All in all, Carpet Bonanza was a pleasure to work with.
Carpet Bonanza is a US Laundry based in Zeeland, Michigan. Carpet Bonanza is located at 11108 Chicago Dr, Zeeland, MI 49464, USA.
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